Terms of service

About these terms

This page sets out the terms on which Right Remedy Ltd, trading as Natural Health Care Plus, provides services to you. By booking an appointment or using this website, you agree to these terms.

If you do not agree, please do not book an appointment. If anything below is unclear, contact the practice and we will explain.

The practice

Right Remedy Ltd is a company registered in Scotland, trading as Natural Health Care Plus from 98 Forth Street, Pollokshields, Glasgow G41 2TB. The practice has operated from this address since 1995.

All consultations are conducted by Dr Muhammad Siddiq personally. Dr Siddiq is qualified BHMS (Bachelor of Homeopathic Medicine & Surgery, Hyder Medical University), holds further qualifications in homeopathy and acupuncture, and is a Member and Vice President of the Homeopathic Medical Association of the UK (HMA UK).

Scope of services

We offer homeopathic consultations, acupuncture, food and nutrition guidance, and natural skin care advice — together referred to here as “the services”.

Homeopathy and the other services we provide are complementary therapies. They are not a replacement for conventional medical care. If you have a serious or undiagnosed condition, please see your GP first. We will work alongside your existing medical care wherever appropriate, and refer you back to your GP if we believe conventional medical advice is needed.

We do not prescribe pharmaceutical medicines, diagnose medical conditions, or provide emergency care. We do not provide a substitute for an NHS service.

Booking an appointment

Appointments are made personally, by phoning the clinic on 0141 611 0347 or by sending a message via the contact page.

We will confirm your booking by email and/or SMS, depending on your preference. Please let us know at the time of booking if you have any specific requirements or accessibility needs.

We may decline a booking if we believe your needs would be better served elsewhere. We will tell you honestly if we do.

Fees & payment

Fees are payable on the day of the consultation. We accept cash, card, and bank transfer.

Fees may be reviewed periodically. Where they change, the new fees apply only to consultations booked after the change is published on this site.

Cancellation & rescheduling

We understand that life happens. Appointments can be cancelled or rescheduled without charge if you give us at least 48 hours' notice.

For repeated late cancellations or no-shows, we may ask for a non-refundable deposit before booking the next appointment. We use this gently - life happens - but the practice cannot run if appointment slots are routinely unfilled.

If we need to cancel or reschedule for any reason on our side, we will give you as much notice as possible and offer the next available alternative.

Your responsibilities

To get the most from your treatment, please:

• Tell us about all medications, supplements, and other treatments you are taking
• Tell us about any significant medical conditions or recent diagnoses
• Continue any medication prescribed by your GP — never stop without medical advice
• Let us know if your condition changes significantly between appointments
• Let us know if you become pregnant during a course of treatment

For a child patient, a parent or guardian must attend the consultation throughout.

Use of this website

The information on this website is provided for general guidance. It does not constitute medical advice and should not be relied upon as a substitute for a consultation.

We try to keep the site accurate and up to date, but make no warranty that all content is current at every moment. If you spot an error, please let us know.

All written content, photography, and design on this site is owned by Right Remedy Ltd or used with permission. Please do not reproduce it without asking.

If something goes wrong

If you are unhappy with anything about your experience at the practice, please tell us - directly to Dr Siddiq, by phone, email, or letter. We take feedback seriously and respond personally.

If we cannot resolve a complaint between us, you may also raise it with:

• The Homeopathic Medical Association of the UK (the practitioner's professional body), as a complaint about practice
• The Information Commissioner's Office at ico.org.uk, as a complaint about how your data has been handled

Liability

We will exercise the reasonable skill and care expected of a practitioner of our experience and qualifications. Beyond that, our liability to you is limited to the amount you have paid for the relevant consultation.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited under UK law.

Governing law

These terms are governed by the law of Scotland and any dispute will be subject to the non-exclusive jurisdiction of the Scottish courts.

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